FAQS

We do not ship internationally but we have many customers who use this service: https://www.myus.com/

Orders will processed within 1-2 business days and with 2 -5 day delivery, depending on where you live. Delivery details will be provided in your confirmation email. We are unable to hold orders to ship later, so please plan accordingly.

We offer $14.99 flat rate shipping on all orders within the contiguous U.S. Free shipping is available for orders of $80 or more.

We offer free shipping within the contiguous U.S. for orders of $80 or more.

Correct. We don't use any oils in our products. Our suppliers thought we were crazy saying, "You can't make delicious food that way!" We said, "Watch us."

Not yet, but we are working on this.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at hello@plantstrongfoods.com and we’ll take you through the process.

We recommend opening the package right when you get it. Take out the sauce packs, they do not need to be frozen (but can be if you would like). Put the crusts inside the freezer bag provided. Seal and then place them in the freezer right away.

An HSA (Health Savings Account) and FSA (Flexible Spending Account) are tax-advantaged accounts that allow individuals to set aside money to pay for qualified health and medical expenses. These accounts are typically offered through employers. If you're unsure whether you have an HSA or FSA, you can check with your employer's HR department or your benefits administrator.

Truemed partners with health and wellness brands, like Plant Strong Foods, to enable qualified customers to use HSA/FSA funds on health and wellness purchases. Truemed partners with a network of medical practitioners who can issue Letters of Medical Necessity to qualifying customers, thereby saving customers money on health and wellness purchases.

HSA/FSA accounts were created so individuals could use pretax money to pay for expenses incurred in the prevention or alleviation of a disease. Because HSA/FSA uses tax-free money, you’re getting more purchasing power for your dollars. Rather than pay taxes on your income and then spend it on health items, you can use pre-tax funds to invest in your health.

An individual can contribute up to $3850 pretax to their HSA per year, or $7750 for a family (plus an additional $1000 if you are 55+). Individuals can contribute up to $3050 pretax to their FSA per year (with an additional $500 in employer contributions allowed). Almost every individual will save between $1,000 and $2,000, depending on their state and tax rate. Use a calculator here to estimate your savings.

Using your HSA/FSA funds on Plant Strong products can result in significant savings. These accounts use pre-tax dollars, which means you could save up to 30-40% on average on your purchases at Plant Strong Foods.

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or a pharmaceutical product is.

We are facing a chronic disease epidemic in the US. There are thousands of studies showing whole, plant-based foods are often the best medicine to prevent and reverse disease. Foods qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

You have our guarantee that Truemed will pay the full amount you should have saved if any HSA/FSA purchase outlined in our LMNs is rejected.

Please email support@truemed.comif you have any questions or need assistance.

You can attempt to use your HSA or FSA card, your order will likely not transact successfully. In either case, it is imperative that you complete the Truemed intake survey and acquire a Letter of Medical Necessity in order for your purchase to be compliant and eligible for purchasing with your HSA or FSA funds.

While the exact policy depends on your specific HSA or FSA administrator, we generally advise that you submit expenses incurred on or after the date listed on your Letter of Medical Necessity.

All fees are paid by Plant Strong Foods.

Sales tax is still charged and eligible to be paid by FSAs and HSAs.

We are always actively working on bringing more Plant Strong products to you. Please make sure you are signed up for our emails to be notified of new product launches.

Please check our store locator for locations nearest you. Please note, only our broths, chilis and stews are available at retail. All other products are exclusive to our online store.

You can always contact us via email through our contact page or give us a call at (512) 484-5005 We will be happy to assist you in more detail.